Frequently Asked Questions


How to place an order?

  1. Select a product
  2. Upload your photos via desktop or mobile—JPEG, PNG, HEIC formats are supported .
  3. Use the online editor to crop, rotate, apply filters, and preview your layout
  4. Add to cart, enter shipping/payment details, then complete your purchase.


How strong are your magnets?

They can easily hold 3–6 sheets of paper on refrigerators, lockers, whiteboards, filing cabinets, and more

How long does production take?

We will dispatch your order within 48Hrs.

Can I track my order?

Yes! Once shipped, you’ll receive a tracking number via email—allow ~24 hours for activation

Can I edit or cancel my order?

You can modify or cancel orders before production begins. Once in production, changes can’t be made. For assistance, contact us ASAP.

Do you accept returns or offer refunds?

Since magnets are custom-made, returns aren’t accepted. However, we care deeply about your satisfaction —if you’re not happy, please contact us and we’ll remake your magnets or issue a full refund.